Refund policy

This policy sets out your rights regarding returns, exchanges, and refunds when purchasing from www.6-directions.com, operated by 6-Directions Unlimited ApS. It applies in addition to — and does not limit — your statutory rights under Danish and EU consumer law, including the 14-day right of withdrawal under the Danish Consumer Contracts Act (Forbrugeraftaleloven) and the 24-month right to complain under the Danish Sale of Goods Act (Købeloven).


1. Right of Withdrawal (14-Day Cooling-Off Period)

As a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This is your statutory right under Danish and EU law and applies regardless of any other conditions in this policy.

To exercise your right of withdrawal, you must notify us clearly within the 14-day period by e-mail to info@6-directions.com, stating your order number and your intention to withdraw. You may use the standard withdrawal form available from the Danish Consumer Ombudsman (Forbrugerombudsmanden), but this is not required.

You must return the goods without undue delay and no later than 14 days after notifying us of your withdrawal. Items must be returned in the same condition as received — unworn, unused, with original tags attached, and in their original packaging. You are responsible for the direct cost of return shipping unless we agree otherwise.

We will process your refund — including the standard outbound shipping cost — within 14 days of receiving the returned goods or evidence of return, whichever is earlier. Refunds are issued to the original payment method.


2. Our 30-Day Return Policy

In addition to your statutory 14-day withdrawal right, we offer an extended 30-day return window from the date you receive your order. To be eligible:

  • The item must be in the same condition as received — unworn, unused, with tags, and in its original packaging.
  • You must have proof of purchase (order confirmation or receipt).

To initiate a return, please contact us at info@6-directions.com with your order number before sending anything back. Items returned without prior contact will not be accepted.

If your return is approved, we will send you a prepaid return shipping label along with instructions on how and where to send your parcel.

Please send approved returns to:

Store-Pit
c/o 6-Directions Unlimited
Fiskerbakken 5
3250 Gilleleje
Denmark


3. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item is defective, damaged in transit, or if you have received the wrong item, please contact us immediately at info@6-directions.com with your order number and photos of the issue.

Under the Danish Sale of Goods Act (Købeloven), you have a 24-month right to complain about defects or faults that existed at the time of purchase. If a defect is reported within the first 12 months, it is presumed to have existed at the time of purchase unless we can demonstrate otherwise.

If your complaint is justified, we will cover the cost of return shipping and offer repair, replacement, or a full refund as appropriate. The right to complain does not cover damage caused by normal wear and tear, misuse, or lack of maintenance.


4. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom-made or personalised items (special orders).
  • Items that have been unsealed and are not suitable for return for hygiene reasons (e.g. certain personal care goods).
  • Perishable goods.
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards.
  • Items purchased at final sale / clearance prices, where clearly indicated at time of purchase.

If you are unsure whether your item is eligible for return, please contact us at info@6-directions.com before sending it back.


5. Exchanges

The quickest way to exchange an item is to return it following the process above and, once the return is accepted, place a new order for the item you want. This ensures you get the correct item as quickly as possible without waiting for a full exchange process.

If you need assistance with an exchange, contact us at info@6-directions.com and we will be happy to help.

 

6. Refunds

Once we have received and inspected your return, we will notify you by e-mail to confirm whether your refund has been approved. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may require additional processing time before the funds appear in your account.

For withdrawals within the 14-day statutory period, refunds will be processed within 14 days of receiving the returned goods or evidence of return, in accordance with Danish law.

If more than 10 business days have passed since we confirmed your refund and you have not received it, please contact us at info@6-directions.com.

 

7. Contact

For all return, refund, and exchange enquiries, please contact us at:
E-mail: info@6-directions.com

We aim to respond to all enquiries within 1–2 business days (Monday–Friday, excluding Danish public holidays).

Last updated: February 2026