Shipping policy
Processing Time
Orders are processed on business days (Monday–Friday, excluding Danish public holidays). We aim to process and dispatch all orders within 1–3 business days of receiving payment confirmation. During busy periods, processing times may be slightly longer — we will notify you if there is an unexpected delay.
You will receive a shipping confirmation e-mail with tracking information as soon as your order has been dispatched.
Delivery Times
Delivery times are estimates only and are not guaranteed. Once your order has been handed to the carrier, delivery is subject to the carrier's own timescales and any customs processing requirements.
Estimated delivery times from dispatch:
- Denmark & Scandinavia: 2–5 business days
- EU & Europe: 3–7 business days
- Rest of world: 7–14 business days
These estimates may vary depending on your location, the carrier, and circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the weight of your order. Any applicable shipping charge will be clearly displayed before you complete your purchase.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number by e-mail. You can use this to follow your shipment directly with the carrier.
If you have not received your tracking information within 3 business days of placing your order, please check your spam folder or contact us at info@6-directions.com.
Customs, Duties & Import Taxes
For orders shipped within the European Union, all prices include VAT and no additional duties apply upon arrival.
For orders shipped outside the EU, customs duties, import taxes, or carrier handling fees may be charged by the destination country's customs authority. These charges are not included in our prices and are the sole responsibility of the recipient. The carrier will contact you directly regarding any customs clearance requirements.
6-Directions Unlimited ApS is not responsible for delays caused by customs processing or for any charges levied by customs authorities.
Lost or Delayed Shipments
If your order has not arrived within the expected timeframe, please first check your tracking information. If the shipment appears to be lost or significantly delayed, contact us at info@6-directions.com and we will investigate with the carrier on your behalf.
Returns
For information about returning an item, please see our [Return & Refund Policy].
Contact
For any shipping-related questions, please contact us at:
info@6-directions.com
We aim to respond within 1–2 business days.
Last updated: February 2026